Shipping & Returns

U.K Shipping

All items are shipped using UK Standard, Royal Mail 2nd Class Signed For Shipping Service (£3.95). Your order should arrive within 3-5 business days after purchase. 

Outside U.K.

All items are shipped using Royal Mail International tracked and signed service - the additional cost for this shipping service is £10.00. Orders should arrive between 5-7 business days after purchase.

Any further issues/queries?

Please contact us on [email protected] so we can arrange shipping to your country. Our response time is very quick, and we are happy to assist with any issues/queries!

Returns

If you are not happy with your item(s) for any reason, you have 14 days to contact us to organize a return/exchange. 

All items must be returned in the same condition as they were sent. Customers are responsible for return shipping costs - all return refunds will be processed into the customers account within 1 week of us receiving the returned items. 

Please contact us at [email protected] for returns address.

Please note: Some countries outside of Europe may be subject to additional custom & import fees.

All of our items are thoroughly quality controlled before we package and send them out, to ensure the best possible experience and satisfaction when shopping with Animate!